Client SupportPortal

This form is for current client work. If you have a new Shopify problem, start on Shopify support.

Submit a Support Ticket

Need help with your eCommerce project? Submit a ticket and I will get back to you promptly.

Need immediate assistance? Contact me directly at wbdigital@protonmail.com or 604-679-2422

Support Guidelines

These details make a ticket easier for me to act on.

Bug Reports

  • • Describe steps to reproduce the issue
  • • Include browser/device information
  • • Attach screenshots if applicable
  • • Mention expected vs actual behavior

Feature Requests

  • • Explain the business need or use case
  • • Describe the desired functionality
  • • Include mockups or examples if possible
  • • Mention priority and timeline needs

General Support

  • • Provide context about your project
  • • Include relevant URLs or references
  • • Specify what you have already tried
  • • Ask specific questions when possible

Response Times

  • • Urgent: Within 2-4 hours
  • • High: Within 24 hours
  • • Medium: Within 48 hours
  • • Low: Within 72 hours

Emergency Support

For critical issues affecting live sites or urgent business needs, contact me directly at wbdigital@protonmail.com or 604-679-2422